Refund and cancellation policy
Last updated: 11 August 2026. These rules apply to workshops, baselines, release briefings, and retainers confirmed with Devmeshpoint.
Scope
Devmeshpoint provides professional services for feature adoption measurement. We do not sell physical goods, software licenses, or self-serve subscriptions on this site. Payments, when agreed, are handled off-site by invoice.
Eligibility for refunds
A full refund of fees paid for an engagement is available if we cancel the work for reasons within our control and cannot offer a suitable alternative date or substitute deliverable.
A partial refund may apply if we mutually agree to stop after work has started, based on hours and deliverables completed to that point.
Timeframe
Refund requests should be sent within 14 days of the invoice date or the event that triggers the request (for example, a cancelled workshop). We aim to process approved refunds within 14 business days of confirmation.
Non-refundable items
- Completed deliverables already accepted in writing
- Workshop sessions already delivered
- Deposits held against reserved dates when cancellation falls inside the no-show window below
- Third-party costs you asked us to incur on your behalf after written approval
Cancellation and rescheduling
You may reschedule a workshop or briefing once at no charge if you give at least 5 business days’ notice. Cancellations with less than 5 business days’ notice may forfeit the deposit for that session.
Retainers renew monthly unless cancelled with 15 days’ notice before the next billing period. Unused hours in a closed month do not roll forward unless stated in the statement of work.
Deposits and no-shows
Some engagements require a deposit to hold dates. If you miss a scheduled session without notice, the deposit for that session is non-refundable. We will offer one makeup slot when capacity allows.
Work already started
If analysis or drafting has begun, fees cover time spent and materials prepared. We will itemize completed work and refund only the unused portion when a partial refund is agreed.
Refund method
Approved refunds return to the original payment method used on the invoice, unless we agree another method in writing.
How to request a refund
Email hello@devmeshpoint.digital with your invoice reference, engagement name, and reason. You may also call (02) 234 4689 or write to 281/13 Silom, Silom, Bang Rak, Bangkok, 10500, Thailand.
Exceptions
If a statement of work sets different cancellation terms for a specific engagement, that document controls for that engagement only.